UI Claims Info

More information about the Unemployment Insurance Program, including Employer Responsibility, Requirements, and Appeals can be obtained from the Massachusetts Department of Workforce Development.

Employees seeking information on How to file an Unemployment Claim should click here for more information.

Unemployment insurance (UI) provides benefits to Massachusetts' workers who are unemployed through no fault of their own. Unemployment insurance is just that: insurance. It is a temporary income protection program for workers who have lost their jobs and who are able to work, available for work and looking for employment.

Funding for UI benefits comes from contributions paid by the state's employers; no deductions are made from workers' salaries. Employers pay quarterly contributions to the Massachusetts Division of Unemployment Assistance (DUA). Each employer's contribution rate is based upon that employer's experience with layoffs and the UI benefits paid to former workers who collected during the prior year. This is why your employer may choose to protest your claim for benefits, particularly if you left your job voluntarily or were fired for good cause.

The Massachusetts Unemployment Insurance Law (Chapter 151A of the General Laws of the Commonwealth) governs the UI program. Legislation passed by the state's House of Representative and Senate, and signed into law by the Governor may change certain sections of the law from time to time. In many respects, the state's UI law must also conform to federal law governing unemployment insurance nationally. Copies of the state law are available in most libraries and at One-Stop Career Centers.

DUA is responsible for administering the UI program in Massachusetts. All decisions made by DUA staff must be made according to the law.


UI Online Lab Assistance

Customers are assisted in the order in which they arrived
Customers fill out a UI Online Lab Registration Form
Slots fill up quickly
During high volume periods, some are put on “standby”


UI Online Lab Sessions: Greenfield 

Mondays (with exception of Monday holidays):
9:00 – 11:30 a.m.
Tuesday: 9:00 – 11:30 a.m.
Wednesday: NO Lab
Thursday: 9:00 – 11:30 a.m.
Friday: 10:00 a.m. – 12:30 p.m. 

UI Online Assistance: Orange 

Thursday: 8:30am-4:00pm

UI Online Assistance: Northampton Access Point - Forbes Library

Mondays (with the exception of Monday holidays):

Walk-in Assistance: 9:00-11:30am
By appointment only: 1:15-3:30pm


Front Desk Assistance in Greenfield
Monday thru Thursday: 8:30 a.m. – 4:30 p.m.
Friday: 9:30 a.m. – 4:30 p.m.
Information on filing claims: online and via telephone
Guide to Benefits & Employment Services for Claimants, etc.
Access to telephones and Self-Service UI Online Computer Station

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